Warranty

The warranty period for e-bikes is as follows. If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge. 

After the warranty period, the customer has to pay for the replacement parts and shipping fees. The e-bikes we sell are factory new regular products, all parts are the same as the original parts.

In order to facilitate customers to quickly solve problems with accessories, the accessories purchased separately are sold at cost price; therefore, except for DOA, they are not covered by warranty.

Please note: Second-hand e-bikes and modified e-bikes are not covered by warranty.

“Three guarantees” time limit and scope of spare and accessory parts

Including in following any one case will not covered under warranty columns when users using it:

• Exceed three packs of validity

• Due to natural disasters or force majeur@fire, earthquake, lightning, etc) cause damage

• Since the product does not meet the requirements of environmental cause damage

• Failure to use the product manual requires to use, maintenance, custody, maintenance and cause damage

• Due to unauthorized disassemble, make alterations and other human factors cause damage

• During the transport, handling or riding cause damage by human factors

• Unable to provide valid proof of purchase and warranty card

• Non-product quality problems caused damage

• As this product is used commercially, is not always guaranteed

Parts prices and fees please go to Dyu/Fwheel official website for detailed advise

If not within the scope of the warranty ans can be serviced, the company offers a paid service, the final interpretation of the contents of this service owned by the company.

Note: Customers will bear the shipping costs and related fees back and forth when returning to factory for repairing
The warranty period counts up from the date of delivery from factory

1）Failure caused by the user's failure to use, maintain and adjust according to the "Instruction Manual".
2）Users disassemble, repair and modify themselves, and failures caused by non-compliance with the rules of use.
3）Failure caused by improper use or storage by the user, or accident.
4）The cost of going to other repair shops for repairs without consent.
5）Slight scratches or damage to the outer package box caused by the logistics transportation of the accessories are not warranted.
6）Please contact us and obtain our written approval before sending any item back. Any products returned without acceptance will not be refunded.
7）Consumable parts are not warranted , including tires, saddles, plastic parts, brakes, brakes rotors,brake pads, brake lines, surface scratches, etc.

Step 1: Take a picture/short video of your question.
Step 2: Send a short description of the problem, pictures or videos of issue, order number, platform of purchase to info@dyu.se.
Step 3: We'll diagnose your problem and if it's clear what's wrong, we'll provide a solution.
Step 4: When it comes to issues that can’tbe diagnosed in the first place, we will send you the troubleshooting files, it will need you to detect according to our detection method and provide us with the corresponding videos or pictures, and we will give a solution after receiving the videos or pictures.
Step 5: We will verify your order information and delivery address, and reissue the corresponding accessories to you.

Please email us through info@dyu.se
We typically reply within 1 business day.